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Please know that we continue to maintain our high standards for safety and cleanliness. In addition to practicing preventative measures to reduce the spread of germs within our facilities, all of our vehicles go through a rigorous, multi-step cleaning process for each rental. We are remaining vigilant in upholding these practices and will take additional precautions as recommended by the Centers for Disease Control & Prevention (CDC), World Health Organization (WHO) and local governments.
We have enhanced our cleaning practices:
Around the world, we have enhanced our cleaning methods at our locations and our shuttle buses including using approved disinfectant to regularly wipe down high-touch areas such as door handles, counters, kiosks and other hard surfaces.
We’ve added more alcohol-based hand sanitizers and are reminding employees to take important hygiene steps, including frequent handwashing and staying home if ill.
Following CDC guidelines, our vehicles are cleaned and disinfected with our multi-point cleaning process:
1. Disinfect vehicle at return area
2. At cleaning area, inspect interior of vehicle, tires and overall vehicle condition
3. Check wiper fluid and replenish if needed
4. Remove trash and lost/found items
5. Vacuum trunk, front seat area and rear seat area
6. Clean window interiors
7. Spray odor eliminator
8. Disinfect all high-touch contact areas (steering wheel, consoles, door handles, etc)
9. Wash exterior of vehicle
10. Perform quality check
11. Move vehicle to parking stall
12. Disinfect driver area again and perform final check
All prepaid reservations booked prior to March 15th 2020 can now be extended toward reservations used within 24 months with no fees. Customers still have the option to cancel with applicable fees.
We continue to monitor this evolving situation and will keep you informed of future updates.